To check the estimated arrival time for each piece, click the “View Your Order” button in your Order Confirmation email - this will take you to your order status page.

FAQs

 Why did I only receive some of the items in my order?
Orders with multiple pieces may ship separately, but all items should ship within a week of your initial shipping confirmation. Although the shipping confirmation email shows every piece in your order, 
it’s not reflective of what’s in your first package. If you get multiple shipments, you’ll receive a new tracking number for each package.

When will I know if my order has shipped?
You’ll get a shipping confirmation email from us once your pieces are on their way.

Why hasn't my package moved?
Keep an eye on the tracking link for a couple of days. If it still hasn’t moved, your local post office will have the best idea of where your package will be. Still don’t have an answer? Reach out to us.

I’ve emailed your team and haven’t gotten a reply yet.
Our current response time is 1-2 business days. We have a high volume of messages and we appreciate your patience while we answer every message in the order we receive them.

As soon as your order has shipped, we'll send you a confirmation. It will contain a hyperlinked tracking number that will allow you to track your shipment and estimated delivery date through the UPS or FedEx website.

We are happy to accept exchanges for any and all of our jewelry (yes–even personalized pieces!) within six months of receipt unless it is marked as a final sale.

Returns

Didn’t absolutely love your jewelry? Send it back for a refund (minus an $8 shipping & handling fee) within 30 days of your delivery date, processed 1-2 weeks after we receive your return.

Exchanges

Need a different size or want a totally different item? Send it back and we’ll give you store credit (in a digital gift card) to use whenever—free up to 6 months, processed as soon as your return package is shipped.

US-based customers: 

Please use the link to return and print a return shipping label. When your package is received at our studio you will receive an email confirming your refund.

International customer & Etsy purchases:

Please use the link to return and select Return in the drop-down menu.  When your package is received and processed at our studio you will receive an email confirming your refund.

We are happy to accept exchanges for any and all of our jewelry within six months of receipt unless it is marked as a final sale.

 US-based customers: 

Please print a free return shipping label.  When your package is posted you will be issued store credit to purchase a new piece.

If your shipping address is the in U.S., you're eligible for a shipping label which you can download when you submit the form linked above. 

  International customer & Etsy purchases:

Please use the link to start the return and select Exchange in the drop-down menu.  When your package is received at our studio you will be issued store credit to purchase a new piece.

If your shipping address is in the U.S., you're eligible for a shipping label which you can download when you submit the form linked above. 

If you’ve spent some time shopping for jewelry, chances are you’ve seen the term “sterling silver” and wondered what makes a piece “sterling" silver rather than “regular” silver.

Silver is a softer metal; on its own, it is generally not ideal for long-lasting pieces of jewelry and other items. But way back in the 12th century (during some downtime between Bubonic plague outbreaks), someone figured out that an easy way to strengthen silver for practical use while preserving its ductility, malleability, and appearance was to mix it with another, stronger metal.

Sterling silver is considered a precious metal, and consists of 92.5% pure silver. (Which is why sterling silver is sometimes referred to as “925 silver.") The other 7.5% of the alloy is usually copper, which strengthens the silver without compromising its appearance.

It’s possible that your sterling silver could tarnish over time due to a natural chemical reaction that happens when it’s exposed to air. Luckily, sterling silver is a solid metal, so unlike gold-fill jewelry (which has a jeweler’s brass core), you can polish and clean it to your heart’s content and have it looking just as good as when you first got it without worrying about removing the outer layers of precious metal.

Note: When you receive your piece, you might notice that there’s not a “925” stamped on your jewelry like with most sterling silver pieces—this is because all of our jewelry is handmade and doesn’t require a stamp of authenticity. But rest assured: We only use the highest quality, authentic sterling silver in our pieces.

What is gold-fill?
Despite its somewhat misleading name, “gold-fill” jewelry is not actually filled with gold—it’s really the opposite. To make gold-fill jewelry, multiple layers of solid gold are pressure-bonded to a core of high-quality jeweler’s brass using extreme heat. (Industry standards dictate that your piece must be 5% solid gold by weight.) The result is a thick layer of real gold and a durable, long-lasting product. Gold-fill jewelry is a great alternative to solid gold, as it offers the ideal balance of quality and value.

Will gold-fill ever tarnish?
Gold fill can tarnish naturally over time, but it’s easily cleaned. We include a polish cloth in our packaging which we recommend using only when your piece is dull or tarnished—not for everyday cleaning purposes. It should be used “lightly” and not pressed hard against the metal to remove tarnish, as it could rub off the gold on your piece over time.

How do I care for gold-fill?

With just a little care, your gold-fill jewelry can last you years. The basics include keeping it clean, keeping it dry and making sure it’s safely stored. To really get the most longevity out of your gold-fill pieces, it’s worth taking a moment to review our care tips.